Frequently Asked Questions
Everything you need to know about bringing Taylor home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Depending on your location, delivery usually takes 7-14 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer White Glove Delivery and assembly?
Yes, we offer White Glove Delivery for most large furniture pieces. This service includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original condition and packaging. Please note that custom-made or 'Final Sale' items are not eligible for return.
How can I request fabric swatches before purchasing?
We want you to feel confident in your choice. You can order up to five fabric or leather swatches for free through our 'Swatch Request' page to ensure the color and texture match your space.
Are your wood products sustainably sourced?
At Taylor, we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials, ensuring beauty that doesn't compromise our forests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm and Klarna for larger purchases.